JobCloud One FAQ

Your data and credits (or slots) will be securely transferred to JobCloud ONE. Your past ads (the last 100 ads) are imported into ONE as drafts (“imported”) so you can edit and republish them if needed. Active ads remain visible in your old account until they expire. You will still have access to your old account for 6 months.

If you currently have recruiter accounts on jobs.ch, jobup.ch and jobscout24.ch, they will be combined into a single JobCloud ONE recruiter account.
Please note that the upgrade of each platform may not happen at the same time.

What this means for you:

• Example: a jobs.ch Workspace and a jobup.ch Workspace will be created automatically
• You will be able to continue working as before, without losing access
• You will only see the Workspaces that correspond to the platforms you previously used
• Until both platforms are upgraded, you may temporarily access them separately

Company profile in JobCloud ONE
Your company profile in JobCloud ONE will be created based on the location of your company headquarters:

• German-speaking Switzerland → your jobs.ch company profile will be used
• Romandie → your jobup.ch company profile will be used

If you already had a JobCloud ONE account before the upgrade, your existing company profile will remain unchanged.

Once the upgrade of all platforms is complete, you will manage all your recruitment activities from a single JobCloud ONE account with multiple Workspaces.

Only users who logged in within 6 months before the new account activation will be transferred. If no one has logged in recently, the most recent user will be transferred to ensure access. Existing roles and permissions are preserved

Users inactive for more than 6 months by this date will not be migrated.

Yes, multiple users can access the platform. Permissions can be managed using the new workspace and users management tools. More information available here.

Yes, your old account will remain accessible for 6 months, allowing you to retrieve past data, applications, and manage any active job ads. Not to publish job ads. New job ads will be published in the new system JobCloud ONE.

Yes, you can manually download application data from your old account before it is deactivated.

If your account activation fails
Our technical team is automatically notified and usually resolves the issue within 2 working days. If you prefer, you can also contact our Customer Support team directly:

For jobup.ch customers
client@jobcloud.ch
+41 22 707 14 00

For jobs.ch customers
info@jobcloud.ch
+41 44 254 69 00

If you already had a JobCloud ONE account, a new workspace is created for you and linked to your company. Your users and credits are transferred to this new workspace. Please note that each company can only have one company profile, so no additional profile is created.

If your profile description in ONE was empty, we copy the information from your old account to complete it. Otherwise we keep the profile description you already have in JobCloud ONE. 

Yes. Please review your company profile, as some elements (e.g., logos or banners) may not have been transferred if they were in outdated formats. 

Your eligible recent job ads will be transferred automatically to JobCloud ONE:

• Active ads will remain online without interruption.
• The last 100 published ads and the last 100 draft ads will also be transferred.
• The transfer is subject to platform limits.
• Transferred ads will appear in the Drafts tab of the job ads listing page and will be flagged as Imported.

Yes, all transferred job ads are placed in ‘Drafts,’ where you can review and edit them before publishing.

Find out more information about the publication of job ads on JobCloud ONE here. 

Your active job ads will remain in your old account and can be managed there. There will be no interruption to live postings.

Moving forward, all new job postings must be created on JobCloud ONE.

No. For data protection reasons (GDPR / Swiss FADP), applications will not be transferred. However:

• They will remain accessible in your former accounts for 6 months after the change
• You can view and download applications during this period
• All new applications will be managed in JobCloud ONE

We understand that many companies prefer to promote their brand in job ads.
On our platform, job postings display the legally registered company name to ensure clear and consistent identification of the hiring entity.

This approach helps:

• avoid confusion for candidates,
• ensure transparency about who the employer is,
• keep employer information consistent across reporting and administrative processes.

Brand names may still be used within the job description or content, but the company name shown reflects the legal entity responsible for the role.

For compliance with the revised Swiss Federal Act on Data Protection (FADP) and security reasons, applications can no longer be submitted by email in JobCloud ONE.

This means:

• Email addresses can no longer be included in job ads or recruiter signatures
• Applications must be handled either:
  • Directly in JobCloud ONE, or
  • Via your external ATS using an application URL

This approach improves data protection, compliance, traceability and centralisation.

No, your existing credits remain valid and are transferred to JobCloud ONE. There are no additional costs to switch.

Yes, all existing contracts and agreements remain unchanged. Your services will continue under the same terms.

No, your billing cycle remains the same. Any outstanding invoices or payments will be handled as usual.

Yes, you can continue purchasing credits as before. JobCloud ONE also offers an improved Credit Management system for easier tracking.

All valid credits will be transferred automatically to JobCloud ONE, ensuring you don’t lose any of your purchases.

Jobcloud ONE integrates with many ATS partners. Contact our product support team for more details.

Our support team is ready to help. Reach us at:

• Email: info@jobcloud.ch
• Phone: +41 44 254 69 00 (jobs.ch), +41 22 707 14 00 (jobup.ch)

JobCloud ONE is a unified platform that brings together recruiter accounts from jobs.ch, jobup.ch and jobscout24.ch into a single account. It provides a consistent experience across all JobCloud products while simplifying the management of job ads and applications.

JobCloud ONE replaces the former separate recruitment platforms with a single, unified solution. Key differences include:

• Unified access: One account instead of multiple separate logins
• Consistent experience: The same interface across all JobCloud platforms
• Simplified management: Workspaces to manage multiple platforms in one place
• Improved features: New tools such as Job Groups and enhanced data protection compliance
• Increased security: Centralised and secure application management

We are upgrading to JobCloud ONE offers several benefits:

• Simplicity: One account to manage all your recruitment activities
• Efficiency: Faster and more intuitive workflows
• Compliance: Automatic compliance with legal requirements (data protection, company identification)
• Continuity: Your key job ads and data are retained
• Future-ready: A platform that continues to evolve with new features

You will receive two dedicated communications: one before the upgrade and another once your account is ready. The upgrade itself is automatic and does not require any action on your part.

No need to create a new account! You’ll get an email with access to our new platform. Just enter your email address in the designated field to get a secure, one-time login link (valid for 10 minutes). This keeps your account secure and private.

Prefer a password? You can set one up after logging in by requesting a “change password” link under your profile.

Yes. JobCloud ONE already connects with several ATS systems, and more integrations are coming. Please reach out to our support team to get more information:

• For jobup.ch customers
  client@jobcloud.ch
  +41 22 707 14 00
• For jobs.ch customers
  info@jobcloud.ch
  +41 44 254 69 00

Yes. If your company uses an external ATS (Applicant Tracking System), you can add an application URL in your job ad. This way, all candidate data goes directly into your ATS instead of the JobCloud ONE candidate management tool.

Please note: This option can only be activated by our Customer Support team. If you would like to enable it, please contact us:

• For jobup.ch customers
  client@jobcloud.ch
  +41 22 707 14 00
• For jobs.ch customers
  info@jobcloud.ch
  +41 44 254 69 00

Yes. In JobCloud ONE, user access and permissions are always managed at the workspace level. As an Admin, you can invite colleagues to your workspace and decide what they can access. You can:

• Assign different roles and permissions to each user
• Control who sees what (e.g., applicant data, credits, job ads)
• Restrict access to sensitive areas such as applicant data
• Remove users at any time

There are two roles available:

• Admin: Full access and permission management
• User: Limited access with at least one assigned permission

This setup is fast, secure, GDPR-compliant, and fully self-service. Our support team remains available if you need assistance.

A workspace is your company’s dedicated area in ONE where you manage recruitment. Each workspace has its own users, job ads, applications, and credits.

• If your company has several departments, branches, or brands, you may have more than one workspace, each with its own setup.
• Access is always managed at the workspace level: Admins can invite colleagues, assign permissions, and control what each user can see.
• Your company profile, however, is unique to your legal entity and is shared across all workspaces.

Please reach out to our support team to get more information:

• For jobup.ch customers
  client@jobcloud.ch
  +41 22 707 14 00
• For jobs.ch customers
  info@jobcloud.ch
  +41 44 254 69 00

Yes. User access and permissions are always managed at the workspace level. If your company has more than one workspace, you need to invite colleagues separately for each.

Find out more about users and workspace here. 

Our Product Support team will:

• Contact you to configure the integration
• Provide technical documentation
• Support you throughout the setup

For jobup.ch customers: supportge@jobcloud.ch
For jobs.ch customers: service@jobcloud.ch

Visit our dedicated page to discover all features and benefits of JobCloud ONE:
Discover JobCloud ONE